Privacy Notice
Kings – Solicitors Limited trading as Clutton Cox (“we”/”us”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cluttoncox.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Privacy and Electronic Communications Regulations, UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025 (“GDPR”) the data controller is Kings – Solicitors Limited (Company Number 10753571).
Kings – Solicitors Limited trading as Clutton Cox are authorised and regulated by the Solicitors Regulation Authority (Firm No. 558824). Our offices are located: 24 Fore Street, Ivybridge, Devon PL21 9AB, Third Floor, The White House, 111 New Street, Birmingham, B2 4EU and Parliament House, 4 High Street, Chipping Sodbury, Bristol, BS37 6AH
1. Information we collect from you
We will collect and process the following data about you:
Information you give us
This is information about you that you give us by filling in forms on our site www.cluttoncox.co.uk or any other site managed or controlled by us (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you search for a service, search for general information about us, make an enquiry via our site, enter a competition, promotion or survey or subscribe to our newsletter and when you report a problem with our site. The information you give us may include your name, address, other information about your property, e-mail address and phone number, financial and credit card information.
Information we collect about you
We may collect and process information relating to you in order to provide our services to you. We shall process any information we collect in accordance with Data Protection Legislation and the provisions of this Policy.
The information referred to above includes personal data, which means information that can be used to identify a natural person, including (but not limited to) the following types of personal information:
Some of the information that we collect about you and may include special categories of personal data (such as information about racial or ethnic origin, criminal or alleged criminal offences or health and lifestyle). We will usually seek separate permission from you or them in writing to process these special categories of personal data.
If you fail to provide us with this information, or you or object to us processing such information the consequences are that we may be prevented from providing our services to you or continuing to manage your matter(s) with us.
Regarding each of your visits to our site we will automatically collect the following information:
Information we receive from other sources
We work with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, communication providers, marketing providers, analytics providers, search information providers and credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information if we intend to use that information other than to carry out our obligations arising from any contract entered into between you and us.
To confirm your identity, we may supply some of your personal information to third parties to process Identity Verification and Anti-Money Laundering checks such as credit risk and affordability checking, fraud prevention, anti-money laundering, identity verification and tracing.
Nothing in this privacy policy is intended to prejudice or affect our obligations of confidentiality to our clients under the Solicitors Regulation Authority (‘SRA’) Code of Conduct or the principles of Legal Professional Privilege.
2. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookies policy. A list of links to third-party privacy policies can be found on the cookies policy page, detailing how any third-party services may use your information.
3. Analytics and Functional Cookies Without Consent
Certain cookies used solely for service improvement, security, or audience measurement may be set without consent under the Data (Use and Access) Act 2025.
4. Uses made of the information
We use information held about you in the following ways:
Information you give to us, whether on-line or off-line. We will use this information:
5. Marketing communications
We may use your personal data to contact you with information about our legal services, updates, insights, events, or information which we believe may be relevant or of interest to you.
We will only do this where:
We will send you marketing alerts relating to your services in line with legitimate interest, if you do not wish to receive these please let us know.
Information we collect about you
We will use this information:
Information we receive from other sources
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive) and to carry out our obligations arising from any contract entered into between you and us.
6. Disclosure of your information
You agree that we have the right to share your personal information with:
Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 or any business with whom we are in partnership.
Selected third parties including:
We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets who are also solicitors under obligations of confidentiality to us.
If we or any subsidiary or holding company of us or substantially all of its or their assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets if those clients consent to such transfer of personal data.
In connection with any audit of our accounts or files or in connection with obtaining legal or other professional advice from advisers who are under obligations of confidentiality to us.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, compliance with money laundering rules and credit risk reduction.
7. Third Party Contractors and other Controllers
We may share your personal data with third parties where necessary to provide our services and operate our business. These may include IT and case-management providers, document management services, professional advisors, barristers, experts, courts, public bodies, regulators, auditors and other third parties involved in your matter. Where we do so, we carry out appropriate due diligence to ensure that contractual and regulatory safeguards are in place to protect your personal data.
Telephone conversations to and from us may be recorded for training, monitoring and record-keeping purposes. The caller consents to such recording taking place and any recording or transcript of that recording being admissible as evidence in any suit, action or proceeding relating to the Agreement or a Support Document.
8. Storage of your personal data
All information you provide to us is stored and processed on our secure servers provided by our service providers in the UK.
We reserve the right to transfer the data that we collect from you or about you to be stored at a destination outside the European Economic Area (“EEA”) where it will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the GDPR.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
To comply with our tax obligations and our contractual obligations to our insurers we may retain some or all of the personal data we hold about you for up to seven years.
9. Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by using the unsubscribe link included in our emails or by contacting us using the details below.
You also have the right to:
Any request for access to or a copy of personal data must be in writing, and we will endeavour to respond within a reasonable period and in any event within one calendar month in compliance with Data Protection legislation. We will comply with our legal obligations as regards any individual’s rights as a data subject.
We may refuse or charge a reasonable fee for requests that are “vexatious or excessive”, including repeated requests, requests made in bad faith, or requests that impose a disproportionate burden.
You can also exercise this right or any of your other rights at any time by contacting:
Our site may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. Automated Decision Making (ADM)
We may use automated systems to assist with certain decisions, such as identity verification, AML risk scoring, or conflict checks. Where a decision produces legal or similarly significant effects, you have the right to request human review, express your point of view, and contest the decision.
11. Recognised Legitimate Interests
We may process personal data relying on “Recognised Legitimate Interests” as defined in the Data (Use and Access) Act 2025, including fraud prevention, network security, and safeguarding the public interest.
12. International Transfers
We assess international data transfers using the UK’s updated adequacy framework and appropriate safeguards.
13. Clarified Evidence Requirements
We may request additional information to verify identity where necessary and proportionate.
14. Updated Legal Basis
Where consent is required, we rely on your explicit consent. Where consent is not required, we rely on our legitimate interests in ensuring the security, performance, and improvement of our website.
15. Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We keep this policy under regular review and will notify you of any material changes where appropriate. Please check this Privacy Notice periodically to inform yourself of any changes.
16. The Information Commission
Guidance about the GDPR and the rules about the collection, storage and use of personal data is provided on the website of the Information Commission at ico.org.uk who you can contact if you have any complaints about our website or our use of your personal data if we have not first been able to resolve any such complaint.
17. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Peter Redmond at 24 Fore Street, Ivybridge, Devon, PL21 9AB, or by email to pfr@kingssols.co.uk.
Data Protection Complaints Handling Procedure
1. Purpose of this Procedure
This procedure explains how individuals can raise concerns about the Firm’s handling of personal data and how the Firm will respond. It ensures compliance with the Data (Use and Access) Act 2025, the Data Protection Act 2018 and the UK GDPR.
2. Scope
This procedure applies to all personal data processed by the Firm, including data relating to clients, prospective clients, employees, contractors, and third parties.
3. How to Make a Data Protection Complaint
Individuals may submit a complaint using any of the following methods:
Complaints should include:
4. Acknowledgement of Complaints
The Firm will acknowledge receipt of the complaint within 5 working days.
5. Investigation Process
The Firm will:
6. Response Timescales
The Firm will provide a substantive response within one month of receiving the complaint. If the complaint is complex, the Firm may extend this by up to two further months, informing the complainant of the extension and reasons.
7. Outcome of the Complaint
The Firm’s response will include:
8. Escalation to the Information Commission
If the individual is dissatisfied with the Firm’s response, they may raise the matter with the Information Commission (IC). The Firm will provide the IC’s contact details in the response.
9. Record‑Keeping
The Firm will maintain a log of all complaints, including:
Records will be retained for at least 3 years.
10. Responsibilities
For years, Clutton Cox has built a wonderful reputation as a trusted, specialist conveyancing practice. By bringing the Clutton Cox name under the wider Kings Solicitors regulatory and operational umbrella, we are combining deep local heritage with the strength, advanced systems and support of a rapidly growing regional practice.
If you currently have an ongoing property transaction with Clutton Cox, absolutely nothing changes regarding the day-to-day handling of your move.
Your team remains the same: You will continue to deal with the exact same dedicated conveyancers you know and trust.
Zero disruption: Your file continues seamlessly without interruption.
Local presence: The local brand presence, contact numbers, and friendly high-street service remain exactly where they are.
Complete security: All legal services and client funds are fully ring-fenced and protected under the single, robust regulatory umbrella of Kings – Solicitors Limited (regulated by the Solicitors Regulation Authority).
Expanding our local offering: Introducing Wills, Probate & LPAs
While specialist conveyancing remains at the absolute core of the Clutton Cox name, this integration gives us the immediate capacity to grow. We are pleased to announce that we are actively expanding the Chipping Sodbury branch to introduce a dedicated Private Client offering and moving forward, existing and new clients will be able to access specialist advice on Wills, Probate, and Lasting Powers of Attorney (LPAs) directly through their trusted local hub – filling a much-needed gap for comprehensive family estate planning in the local area.
Stronger together
By integrating our teams, we have removed capacity barriers and ensured our staff have the extended support they need to deliver an exceptional, stress-free service.
Whether we are helping you buy your first home, move up the property ladder, or protect your family’s future assets, our combined practice is stronger, more flexible, and better equipped than ever to serve you.
We want to thank all of our clients, local estate agency partners, and professional contacts for their continued trust, and we look forward to working with you in this exciting next chapter.”
Ellyn plays an essential role in administrative support to the conveyancing team at Clutton Cox. Known for her attention to detail and positive attitude, she helps ensure that every property transaction runs efficiently and without disruption, using her knowledge and experience to assist both the legal team and clients.
As part of the onboarding team, Ellyn focuses on managing documentation and client correspondence, ensuring clients feel supported and informed during what can often be a complex and pressured experience.
