Clutton Cox Makes Customer Service Awards Shortlist

Paul Hajek | 13 Sep 2017


Great news, we’ve made it on to another shortlist for a Conveyancing award – and it’s all down to our clients!

That’s right, we’ve been shortlisted for this year’s prestigious ESTAS Conveyancing Awards, after receiving fantastic feedback from our clients.

We’ve been recognised for outstanding customer service by the biggest award scheme in the UK residential property industry.

We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves we are delivering what we promise

The ESTAS highlights the best firms for customer service involved in the home moving process. The results are based purely on feedback data from customers who were asked a series of questions about the service they received during the home moving process. In total, over 5,000 customers completed a survey providing 125,000 pieces of data relating to customer service.

We have been shortlisted for a regional award, and it appears the South-West title is between us and Coodes of Cornwall.

The awards will be held in the ballroom at the prestigious Grosvenor House Hotel in Mayfair London on Friday 20th October.  The awards are backed by the Conveyancing Association and The Society of Licensed Conveyancers.

The ceremony will be presented by TV property expert and ESTAS Brand Ambassador Phil Spencer.  Spencer, who has hosted The ESTAS since they were created back in 2003 said “We live in a world where customer reviews are becoming increasingly important in the consumer decision making process so The ESTAS provides a kite mark for excellent service for any property professional involved in the house moving process Any firm that enters has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”

Simon Brown, founder of The ESTAS says “We want to highlight conveyancing firms who are providing exceptional levels of customer care through the moving process. We believe the best way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. It’s often later in the transaction when a firm really shows their worth and at those times its their experience and professionalism that gets the deal back on track.”

Greg Bryce, Managing Director at headline sponsor SearchFlow, the market leading provider of conveyancing search solutions in the UK, said “We believe these awards will become the benchmark for customer service in the conveyancing sector, so as the leading provider of conveyancing search solutions it made perfect sense for SearchFlow to become the headline sponsor demonstrating our own commitment to deliver excellent service and working with conveyancing firms with a likeminded approach. I’m really looking forward to meeting the winners on stage in October.”

To see the full shortlist go to 

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