Best in County at the prestigious ESTAS 2019.
The inaugural ESTAS Conveyancing Awards were held at a glittering ceremony at the Grosvenor Hotel, Park Lane at the end of October.
The ESTAS differ from other award ceremonies in the Conveyancing profession as the ESTAS Awards determine the best conveyancers in the UK based purely on feedback from clients.
The ESTAS are widely regarded as the pre-eminent awards in the Estate Agency industry.
This is the first year that The ESTAS has recognised service levels delivered by conveyancers with 5,000 clients responding to the ESTAS survey.
The expansion into the world of Conveyancing is a welcome one.
The Conveyancing Award Process
Clients are asked a series of questions about the service they have received from their Conveyancers.
Over 40,000 surveys have been completed during 2017.
Clients give feedback in response to a number of questions asked about the service they have received. The responses provide a cumulative percentage and it is that feedback and that feedback only which counts towards the Awards.
So, the winners are those law firms singled out by the clients for their great Conveyancing customer service.
Best Conveyancers in Avon
Clutton Cox won the Best Conveyancers in County Award for Avon which was presented by Location Location Location’s very own Phil Spencer.
Avon as your Wikipedia will tell you was:
the county was named after the River Avon, which runs through the area. It was formed from the county boroughs of Bristol and Bath, together with parts of the administrative counties of Gloucestershire and Somerset. In 1996, the county was abolished and the area split between four new unitary authorities: Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire. The Avon name is still used for some purposes.
Awards, Awards, Awards
Phil Spencer, one half of the dynamic duo with Kirstie Allsopp, of Channel 4’s popular Location, Location, Location has hosted The ESTAS every year since their inception in 2003 said:
“This conveyancing industry doesn’t get enough credit for the work it does in helping millions of customers around the UK and making their dreams come true and at The ESTAS we want to highlight that fact.” Addressing the audience he added, “if you make it up on stage today you can leave in the knowledge that you’ve achieved the highest accolade our industry can offer.”
Firms were recognised in 10 regions around the UK. National Grand Prix Awards were also announced for the Best Single Office.
For other winners, please click here.
Simon Brown Founder of The ESTAS said “Like it or not we live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”
We are absolutely thrilled to be recognised at this year’s ESTAS.
It means so much to us as we know it’s our clients who have judged our performance.
We take our levels of customer service very seriously because we know clients have a choice.
We have always been very proud of the personal service and this proves we are delivering what we promise.
A massive thank you to all our wonderful clients who took the time to vote for us.
We looking forward to acting for more satisfied clients both existing and new in 2018.